Post Maintenance Requests 24*7 using social media tools, qr codes, website bots or the mobile app
Post a maintenance request in less than 60 seconds from the web, our mobile or any one for our omni channel maintenance request options.
Multiple Ways to Log Maintenance Tasks
Tenants can log maintenance via multiple methods in under 60 seconds, making it simple and easy to receive maintenance requests with all the details the trades need to quote or complete their tasks.
If the tradie is using the mobile app and tradie tracker, tenants are notified when a tradie is on the way. A pop up with a map and duration until arrival appears for the tenant so they know when the tradie will arrive and can do other things aside from waiting at home.
Post Own Jobs for Non-property Manager Jobs
You may need a cleaner, gardener or perhaps there was some damage that they want to repair. You can use the same app and trusted trades as your team to get things done around your rental property.
A schedule can be shared with the tenant by the awarded tradie so they can chose a time that best suits them. This removes your team from having to coordinate a time between the tenant and the tradie - they can quickly and easily do this themselves.
By giving the tenants a voice and allowing them to provide feedback on the job you can ensure that the tenant is happy with their experience. The tradie knowing the tenant and your team can rate them usually results in a much higher standard of work completed.
"Massively increased productivity..."
We've had massively increased productivity. Before implementing Bricks and Agent it wasn’t uncommon for us to see 80 to 100 work orders older than 30 days, now this sits at around 20. The trades are really happy using it. It’s really hit our service targets for owners and tenants too.
General Manager (Waikato Real Estate)
"The transparency helps our team massively..."
The transparency between all parties helps our team massively. The whole product and its features make facilitating maintenance very easy and quick. Amazing product with a great team backing the development and support.
Manager Customer Support (Little Real Estate)
"This gives us greater visibility..."
By using the platform, this gives us greater visibility of all contractor jobs, enhances the customer journey and enables us to address any issues with contractors in real time for the 200,000+ properties we manage
National Operations Manager (Places For People)
"I would describe this product as the Uber for property maintenance..."
I would describe their product as the Uber for property maintenance. We have 45,000 retail customers and we want to be able to give them some productivity tools so that they can manage their retail shop and easily communicate when they have issues.
Former CTO (Charter Hall)
"The system is easier to use. They are super responsive to improvements..."
We were using Maintenance Manager for 4 years and have switched to Bricks+Agent and the system is easier to use. They are super responsive to improvements and will help your trades, owners and tenants, as well has your team. As they said to us "Your job is to do Property Management, our job is IT - let us ring your tradesperson to help them work out the tech. Most trades has no trouble but you will always get a couple that will struggle with anything new. For our team, B+A is simple to use, troubleshoots with videos for tenants, and we have no hesitation recommending Bricks+Agent to anyone, and we have."
Principal (McGrath Estate Agents)
"Bricks and Agent has opened my eyes..."
Bricks and Agent has opened my eyes with regards to how many work orders we are processing as well as the number of renovations we are undertaking. The volume of repairs and maintenance has really shown me how much time it was taking away from our property managers. Through business insights management is no longer left in the dark.
Head of Property Management (Harris Tripp)
"A platform that made the transition so smooth for us..."
We have 1000+ managements we look after and a team of 12. We had a platform previously that wasn't as user friendly and didn't progress. To be able to approve a job and then not have to manually add invoices was a big tick. Everything in one platform - owners, tenants, trades and property managers with a platform that was one thousand times better made the transition so smooth for us